WhatsApp automation
WhatsApp automation customers answer
Meet customers where they already chat. We build assistants, confirmations, and journeys that run on WhatsApp, connected to your real data.
What we build
Three ways WhatsApp does the work
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Assistants that answer from live data
Conversational assistants that look up real information before they reply. Our public example suggests recipes from the pantry items a user sends, using Gemini and a nutrition API.
See the n8n template (opens in a new tab) -
Order confirmation before shipping
Messages with Confirm and Cancel buttons that reach customers before an order ships, to cut fake orders and returns on cash-on-delivery stores. Designed for the stores on LaunchLancer.
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Customer journeys on WhatsApp
Invitations shared and answered on WhatsApp, click-to-chat ordering, and hand-off from your website to a WhatsApp conversation. Invitation Arts runs this way today.
Visit Invitation Arts (opens in a new tab)
How it works
From event to reply, in four steps
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01
Something happens
A new order, a website enquiry, or a customer reply starts a workflow.
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02
The workflow gets the facts
n8n fetches the right data from your systems: the order, the customer, the stock, the booking.
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03
AI drafts or decides
A model writes the reply or picks the next step, within limits you set.
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04
Sent, logged, handed over
The message goes out, the result is logged, and a person takes over when judgment is needed.
Safeguards
Automated, but never careless
A message to a customer is your brand speaking. These rules apply to every WhatsApp flow we build.
- A person approves anything sent at scale before it goes out
- A second agent checks claims against real data before a customer sees them
- Errors raise alerts in Slack or Telegram, and conversations are logged
- New automations start switched off and go live once they are proven
Common questions
Good to know
Can the assistant hand a conversation to a person?
Yes. Workflows hand conversations to your team when they need judgment, and anything sent at scale is approved by a person first.
What if a customer does not use WhatsApp?
We pair WhatsApp with SMS and email, sending SMS through Twilio or our own self-hosted SMS gateway, so every customer can be reached.
Can it connect to our store, CRM, or booking system?
Yes. The workflows run on n8n, which connects to your systems through their APIs and webhooks, so replies are based on your real data.
Put your busiest conversation on autopilot
Tell us which messages your team sends again and again. We will show you what WhatsApp automation could take over.